Shipping policy
When will my package be shipped?
Our products are manufactured with the greatest care and highest quality. The current delivery time is 8–15 business days, so you receive your item as quickly as possible. Thank you for your trust – your satisfaction is our highest priority.
Order Status and Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order here.
Need Help?
If your order has not received a tracking update for some time, this is usually due to a delay or error from the carrier, but the package may still arrive within the estimated delivery time.
However, if your order has exceeded the expected delivery time, or if you need assistance, please feel free to contact us at support@elovura.com.
Please note: Make sure that your ordered products are correct, as we cannot stop or cancel a shipment once the package has been dispatched. If you decide to return all or part of your purchase, our return and refund policy applies within 14 business days after receiving the order.